Call Centers in Dallas — Karl Haddad, Forward Konnect

Karl Haddad founded Forward Konnect Consulting, a Dallas firm that provides customer support and call center outsourcing, sales outsourcing, back-office support, business automation, AT&T business telecom and fleet management to small and mid-sized businesses. The firm assesses first and recommends the smallest change that solves the problem.

Karl Haddad founded Forward Konnect Consulting after years in corporate business development and customer relations, where he kept seeing the same problems: inefficient processes, disconnected systems, overworked teams, inconsistent customer experiences and companies paying for solutions that did not fit. The firm is headquartered at 8080 North Central Expressway in Dallas, with operations in North America and the Middle East.

Talent solutions are the core: customer support and call center outsourcing, answering coverage, sales outsourcing with lead generation, qualification, appointment setting and follow-up, back-office support and dedicated teams. Alongside that, Forward Konnect handles business automation such as CRM and workflow automation, serves as an authorized AT&T dealer for business wireless, fiber, phone and VoIP, and provides fleet GPS tracking, fuel monitoring and ELD compliance support.

Every engagement follows the same path: assess how the business operates and spends, identify what to automate, outsource or consolidate, implement, then optimize. Clients receive written findings and clear options before anything is ordered, and the firm will say so when an existing setup should stay. The first consultation is free, and the team responds within one business day.

Services

Customer support outsourcing
Call center and answering coverage
Sales and appointment setting
Back-office support teams
CRM and workflow automation
AT&T business telecom
Fleet GPS and ELD compliance

Who should contact Karl

An owner of a small or mid-sized business whose phones ring more than the team can answer, whose leads go cold for lack of follow-up, or whose staff spends its day on back-office work instead of customers. Also a logistics, professional services, retail or field-service company that wants one partner to review people, systems and connectivity together.

Service area: Headquartered in Dallas; serves businesses across North America, with telecom availability depending on the service address

Why members refer Karl

Founder-led by Karl, with a corporate background in business development and customer relations
Written findings and options before anything is ordered, with a stated preference for the smallest change that works
People, automation, telecom and fleet tools from one firm, so handoffs do not fall through

Guide by Karl

The phone rings more than your team can answer: fixing missed calls and slow follow-up

8 min read. What is happening, what you can check yourself, and when to call.

Read the guide

Questions people ask

Does Forward Konnect only recommend, or also implement?

Both. After an assessment and written findings, the firm puts the people, technology, systems and services in place and then monitors performance for further improvements.

Is Forward Konnect part of AT&T?

No. It is an independent consultancy and an authorized AT&T dealer for business wireless, fiber, phone and VoIP. Telecom availability depends on the individual service address.

What does the first step cost?

The initial consultation is free and carries no obligation. The firm states it responds within one business day.

Contact

CompanyForward Konnect Consulting, LLC.

Phone972-210-5520

Office5102 Goodwin Avenue, Dallas, TX 75206

Email is routed through the referral form so the chapter can track the introduction. Prefer to email directly? Ask Karl for an address when they call.

Karl Haddad