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Alison Zelaya

Restoration For homes For businesses

Alison Zelaya

Servpro of Park Cities · Garland, TX

Water, fire and mold damage restored around the clock

★ 4.7 · 84 Google reviews servproparkcities.com 214-522-3000
Request a referral to Alison Call 214-522-3000

Alison Zelaya co-owns SERVPRO of Park Cities, a locally owned restoration company serving Dallas, Highland Park and University Park. The team handles water, fire, mold, storm and biohazard cleanup and rebuilds damaged property, with 24-hour emergency response.

Alison Zelaya co-owns SERVPRO of Park Cities with her husband Juan. Both have lived in Dallas for more than 15 years, and their crews answer emergency calls 24 hours a day for homes and businesses in Dallas, Highland Park and University Park.

The company restores property after water, fire, storm, mold and biohazard damage, then handles the reconstruction so the owner is not coordinating a second contractor. Related services include sewage cleanup, HVAC and air duct cleaning, carpet and upholstery cleaning, odor removal, document restoration, board-up and roof tarping, and packing out contents while repairs are done.

The technicians are IICRC certified and the company describes its staff as licensed professionals working with specialized drying and cleaning equipment. For commercial clients the same team cleans and restores offices, retail and multifamily buildings with the goal of reopening quickly.

Services

  • Water damage cleanup
  • Fire and smoke restoration
  • Mold remediation
  • Storm damage response
  • Biohazard and sewage cleanup
  • Reconstruction after damage
  • Air duct and HVAC cleaning
  • Commercial cleaning and restoration

Who should contact Alison

A homeowner who just found standing water, a burst pipe or smoke damage and needs a crew on site today, then a single company to dry, clean and rebuild. Also a property or facility manager who wants a restoration partner on call before the next storm or leak.

Service area: Dallas, Highland Park and University Park

Why members refer Alison

  1. Locally owned by Juan and Alison Zelaya, who have lived in Dallas for over 15 years
  2. One team for cleanup and reconstruction, so there is no handoff between contractors
  3. 24-hour emergency response with IICRC-certified technicians

Guide by Alison

You just found standing water in the house: the first 48 hours, step by step

8 min read. What is happening, what you can check yourself, and when to call.

Read the guide

What clients say on Google

Excerpts from public Google reviews of SERVPRO of Park Cities. Read all 84 on Google.

★★★★★6 months ago

SERVPRO did a fantastic job on the work on my house. George and his colleague did a fantastic job inspecting the hole that was in my ceiling due to a leak. After the assessment, Aaron was so kind and knowledgable about what it would take to patch up the hole and repaint the affected area. He walked me through the different options and was able to get me scheduled very quickly. On the day of repair, Nelson and his Team did a wonderful job on the ceiling. It was originally estimated to take two days (already very quick turnaround) and the Team was able to complete it all (drywall and painting) in one day! From beginning to end, great professional work, would highly recommend.

— Kourtney Kern
★★★★★a year ago

Mr. Aaron Smith and the team did a splendid job! They worked numerous hours and hours to please a situation that a flood had destroyed! Mr. Smith coordinated his task like a professional skilled manager! and gave me courtesy calls when it was always needed. That I'm truly grateful for and making me feel comfort he also gave his expertise to the flooring process. Mr. Smith kept me informed along this journey of what to expect and the next steps. THIS GAVE ME COMFORT!👊🏾 I highly recommend Servpro Park Cities for home restoration! Mr.

— Thelma Nash
★★★★★5 months ago

Trent Timmons and Kendrick Claiborne were the best! They were very polite, professional and just plain nice and courteous. Their demeanor was calm, comforting and attentive. They explained in detail all questions I had about their work and this process. They were very careful when moving furniture and other items. They were very kind and understanding with the issues I had in my home, and they were so polite at all times. They were very soft spoken and thorough with my many questions and answered and explained everything to me in language I understood .

— Linda Sorrells
★★★★★3 months ago

I was very happy with the work that was done - fast and efficient! Jose was great communicating with me and I would highly recommend them! He was able to locate a roofer to help find the source of the leak and then made the room look like new!

— Erika Spinazzola
★★★★★11 months ago

From day one, Aaron Smith with the RECONSTRUCTION side of ServPro was the best thing sent in my direction; he went above and beyond in every possible way. He set foot on the property daily to make sure the tradesmen were moving along with the repairs and that everything was up to par. There were days he might be at my property and there was a package on the doorstep; he would take it inside and send me a picture of where he left the package. Being out of the home physically, I appreciated that. The whole process took just over four months, of which during that time Aaron was joined by Jose Guerrero when it was realized there was also roof damage.

— Toni Jackson

Questions people ask

How fast can a crew get to my property?

SERVPRO of Park Cities runs 24-hour emergency service and answers calls around the clock at 214-522-3000, so active water or fire damage can be addressed the same day.

Do you rebuild after the cleanup, or do I need a separate contractor?

The company handles both the restoration and the reconstruction, so the same team that dries and cleans the property also puts it back together.

Do you work with insurance companies?

Restoration work is commonly covered by insurance claims. The team documents the damage and works alongside the owner's claim; details depend on the policy.

Contact

CompanyServpro of Park Cities
Office2920 National Court, Garland, TX 75041

Email is routed through the referral form so the chapter can track the introduction. Prefer to email directly? Ask Alison for an address when they call.

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